Comments on: Voicemail MAX–More Craptastic Innovation From MNOs http://phoneboy.com/2146/voicemail-max-more-craptastic-innovation-from-mnos VoIP, Mobile Phones, Telecom, and Technology Made Simple Fri, 10 Oct 2008 23:38:35 +0000 http://wordpress.org/?v=2.6.2 By: PhoneBoy http://phoneboy.com/2146/voicemail-max-more-craptastic-innovation-from-mnos#comment-25791 PhoneBoy Sun, 02 Mar 2008 09:55:58 +0000 http://www.phoneboy.com/2146/voicemail-max-more-craptastic-innovation-from-mnos#comment-25791 spg I think you hit the nail on the head here. spg I think you hit the nail on the head here.

]]> By: spg http://phoneboy.com/2146/voicemail-max-more-craptastic-innovation-from-mnos#comment-25789 spg Sun, 02 Mar 2008 02:28:58 +0000 http://www.phoneboy.com/2146/voicemail-max-more-craptastic-innovation-from-mnos#comment-25789 if any telecom company(particularly any small startup) wants to make money I suggest three things: 1. low pricing - if you are not called verizon or AT&T this is really the only thing that anyone looks at. 2. call quality - i am really thinking about VOIP service here; not enough companies are using exotic codecs and advanced techniques to provide quality that sets them apart from the competition. you can not charge extra for this; but it will help retain customers. 3. great customer service - this is seriously lacking with all but the smallest providers or the free open source services. take one look at the forums of skype, gizmo, or any other large VOIP provider that has such a forum and you find that the majority of comments are complaints about terrible customer service. again you probably can not charge extra for this but it should help attract and retain customers for the long term. thats it. nothing else. only a tiny fraction of potential customers care about anything other than these three things. ok. gives us the basics like caller ID, etc. but forget about all the 'innovative new features' the other thing you find on VOIP forums(especially the grandcentral forum) is that everyone is frustratingly trying to turn of all the fancy features so there phone acts exactly as it always did. people are really happy with the way there phones work; you do not need to change anything there. just provide amazing price, quality, and service. spg p.s. if you are trying to attract silicon valley VC dollars I am sure that what i just suggested would be huge failure. but if you have the financing to startup. these are the things that have worked for centuries(since before the dawn of capitalism) in building customer satisfaction for any and all types of products and services. if any telecom company(particularly any small startup) wants to make money I suggest three things:

1. low pricing - if you are not called verizon or AT&T this is really the only thing that anyone looks at.

2. call quality - i am really thinking about VOIP service here; not enough companies are using exotic codecs and advanced techniques to provide quality that sets them apart from the competition. you can not charge extra for this; but it will help retain customers.

3. great customer service - this is seriously lacking with all but the smallest providers or the free open source services. take one look at the forums of skype, gizmo, or any other large VOIP provider that has such a forum and you find that the majority of comments are complaints about terrible customer service. again you probably can not charge extra for this but it should help attract and retain customers for the long term.

thats it. nothing else. only a tiny fraction of potential customers care about anything other than these three things. ok. gives us the basics like caller ID, etc. but forget about all the ‘innovative new features’ the other thing you find on VOIP forums(especially the grandcentral forum) is that everyone is frustratingly trying to turn of all the fancy features so there phone acts exactly as it always did. people are really happy with the way there phones work; you do not need to change anything there. just provide amazing price, quality, and service.

spg

p.s. if you are trying to attract silicon valley VC dollars I am sure that what i just suggested would be huge failure. but if you have the financing to startup. these are the things that have worked for centuries(since before the dawn of capitalism) in building customer satisfaction for any and all types of products and services.

]]> By: PhoneBoy http://phoneboy.com/2146/voicemail-max-more-craptastic-innovation-from-mnos#comment-25788 PhoneBoy Sun, 02 Mar 2008 00:51:37 +0000 http://www.phoneboy.com/2146/voicemail-max-more-craptastic-innovation-from-mnos#comment-25788 @spg Ah, but the content is "licensed" this way. People make money on it, whereas your way, nobody makes money. Still a stupid idea, but then again, this IS coming from an MNO. @spg Ah, but the content is “licensed” this way. People make money on it, whereas your way, nobody makes money.

Still a stupid idea, but then again, this IS coming from an MNO.

]]> By: spg http://phoneboy.com/2146/voicemail-max-more-craptastic-innovation-from-mnos#comment-25787 spg Sat, 01 Mar 2008 23:58:31 +0000 http://www.phoneboy.com/2146/voicemail-max-more-craptastic-innovation-from-mnos#comment-25787 do they think that we are idiots(maybe some of us are). how is this a service? i can play anything i like in the background while i recored my voice mail greeting on any VM system on this planet. what is the telecom world coming too? do they think that we are idiots(maybe some of us are). how is this a service? i can play anything i like in the background while i recored my voice mail greeting on any VM system on this planet. what is the telecom world coming too?

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